FAQ

## Frequently Asked Questions

### 🛒 Orders
**How to place an order?**
Select the products you want, add them to your cart, then follow the secure payment process.

**Can I change or cancel my order after I have placed it?**
Once an order is confirmed, it is generally not possible to modify or cancel it. Contact us promptly if necessary.

### 💳 Payment
**What payment methods are accepted?**
We accept major credit and debit cards, as well as other secure payment methods.

**Is my payment secure?**
Yes, we use advanced security protocols.

### 🚚 Delivery
**What are the delivery times?**
Free delivery within 2 to 4 working days.

**Do you ship internationally?**
Yes, availability is displayed when ordering.

**How do I track my order?**
A tracking email is sent to you after shipment.

### 🔄 Returns & Refunds
**What is your return policy?**
Return within 15 days of receipt.

**How to make a return?**
Contact us to receive the address and instructions.

**When will I be reimbursed?**
Once the return is received, the refund is processed quickly.

### 👤 Customer account
**Do I need to create an account to order?**
No, but it is recommended to track your orders.

**I forgot my password, what should I do?**
Use the “Forgot Password” link on the login page.

### 🎁 Promo codes
**How do I use a promo code?**
Enter it during checkout in the field provided.

**My code isn't working?**
Check its validity or contact us.

### 📞 Contact
**How can I contact you?**
Via our online form or at the address indicated in the Contact section.